|
Users viewing this topic:
none
|
|
Login  | |
|
new computer - 3/8/2010 8:24:17 PM
|
|
|
countrygirls
Posts: 60
Joined: 7/24/2006
From: Coastal area North Carolina
Status: offline
|
I have been trying to purchase a new computer from Dell since Dec, 27 th, it has been either delayed or canceled and reordered three times, my new delivery date is April 7 now. Has anyone else had this problem!
_____________________________
Still Singing and Playing His Praises,
Kathy
For God so loved the world that he gave his only begotten son that whosoever believeth in him should not perish but have everlasting life! John 3:16
|
|
|
|
|
RE: new computer - 3/8/2010 9:55:19 PM
|
|
|
Miss Giggles
Posts: 4463
Joined: 4/18/2005
From: MI
Status: online
|
I only have made one purchase from Dell, and it was handled promptly. They usually are.
|
|
|
|
|
RE: new computer - 3/9/2010 1:36:31 AM
|
|
|
tacitus
Posts: 2304
Joined: 5/12/2005
Status: offline
|
I don't recall having a problem with Dell, and I have ordered a number of things over the years. Their customer service is not the best however, so you may be one of the unlucky ones. All I can suggest is that you call them to complain. You know what they say about the squeaky wheel.
Seriously though, you should definitely check the newest price of the model you ordered. There is a good chance that the price has dropped in the last 3 months (or that you can get a better computer for the same price). If that's true, the at the very least Dell should give you a rebate on you purchase, or bump up the spec to match. (That could delay your order again, of course.)
|
|
|
|
|
RE: new computer - 3/9/2010 11:34:16 AM
|
|
|
thebaker
Posts: 455
Joined: 11/25/2009
Status: offline
|
i've never had a problem and neither has my mother.
i agree. cancel and get a refund and either go elsewhere or replace the order. you may get a better deal.
_____________________________
"Be who you are and say what you feel, because those who mind don't matter and those who matter don't mind."
-Dr. Seuss
"Map out your future, but do it in pencil."
-Jon Bon Jovi
|
|
|
|
|
RE: new computer - 3/9/2010 1:17:06 PM
|
|
|
Miss Giggles
Posts: 4463
Joined: 4/18/2005
From: MI
Status: online
|
You didn't order through costco/sams club did you?
I almost did last year but it said on the website it would take 6 weeks. I had a better laptop shipped out in two business days direct from Dell.
Call them and either have them cancel it or upgrade your order to the latest model and ask them to ship it priority.
|
|
|
|
|
RE: new computer - 3/14/2010 4:43:20 PM
|
|
|
countrygirls
Posts: 60
Joined: 7/24/2006
From: Coastal area North Carolina
Status: offline
|
Thank you for all your responses regarding my Dell purchase, my first computer in 2000 was a Dell, the one I am currently using was purchased from Dell in 2003, so I am ordering directly from them and have had no problems with other orders like new printers, cartridges, etc, but this has topped anything I have ever been involved in, they say it is in production and this last order was upgraded and discounted, but if you don't ever get the order nothing has been accomplished, my monitor is about to go out, it keeps changing colors, etc, so I am holding on by the thread, if this one is canelled I plan to just go to Office Depot and get a HP. I cannot believe what has happened with Dell with this order!
quote:
ORIGINAL: Miss Giggles
You didn't order through costco/sams club did you?
I almost did last year but it said on the website it would take 6 weeks. I had a better laptop shipped out in two business days direct from Dell.
Call them and either have them cancel it or upgrade your order to the latest model and ask them to ship it priority.
_____________________________
Still Singing and Playing His Praises,
Kathy
For God so loved the world that he gave his only begotten son that whosoever believeth in him should not perish but have everlasting life! John 3:16
|
|
|
|
|
RE: new computer - 3/17/2010 7:42:15 PM
|
|
|
thepcmom
Posts: 33
Joined: 3/3/2009
Status: offline
|
I've heard stories like this before about Dell. I personally have never had issues with them. However, PC's I've ordered for other people have had issues.
|
|
|
|
|
RE: new computer - 3/21/2010 5:05:00 PM
|
|
|
_Don_
Posts: 263
Joined: 5/13/2007
From: Close enough to the mountains.
Status: offline
|
Did you order a Dell Zino? It is really popular and I have heard many complaints of delays (especially if you ordered the Piano Black lid and a Blue-Ray Drive).
If you really want the particular model you ordered call and complain as some people (even those who ordered the Zino) have been able to get theirs shipped faster. Also try and get some compensation like free shipping, extra warranty, or upgraded features. Months is too long to wait. If you're not particular about the model you ordered I'd recommend calling and complaining and getting upgraded to one of their similar models (with better specs) that they do have ready to ship.
Let us know how it goes...
_____________________________
quote:
ORIGINAL: Dummy Robot #2
My two favorite things are commitment and changing myself. from Futurama
|
|
|
|
 New Messages |
 No New Messages |
 Hot Topic w/ New Messages |
 Hot Topic w/o New Messages |
 Locked w/ New Messages |
 Locked w/o New Messages |
|
 Post New Thread
Reply to Message
Post New Poll
Submit Vote
Delete My Own Post
Delete My Own Thread
Rate Posts |
|
|
Forum Tools
Printable Version
